WHAT, WHY, WHİCH... WHO?
The experience gained over many years, first combined with the quality standards. The implementation of our expert team with the latest technology in modern facilities met with "the art". When your expectations meet with our vision, the elegance of our practice goes further each day.
Bursa Visus Mining since its establishment in 2009 provide professional services today in central Bursa and throughout Turkey with their qualified staff who operate according to the applications of Marble, Granite and Natural Stone.
Our company provides services in the Marble, Granite, Travertine, Basalt, Project Implementations and in the areas of Import and Export.
Our Vision; is to be decisive in the excellence of Marble and Natural Material application. Our vision comes to life by being an institution well respected by our stakeholders.
Our Mission; is to be the first choice of our customers with a range of services that are comprehensive, deep and world class for all market segments.
Visus Mining's customer service standards constitutes a common point of many services that are offered in different places all over Turkey:
* Determine which of our professional services is for the benefit of our customers by analyzing their requirements
* Improve service targets in achieving our work in the best way, meeting our customers needs in accuracy and exceeding their expectations of us
* Prepare an appropriate customer service plan in order to reach our service targets
* Implement our service plan correctly to fulfill our responsibilities, foresee potential problems and avoid surprises
* Communicate effectively and creatively with our customers for them to detect the quality and value of our services
* Inform the architectural staff of our clients about the status of their work and give meaningful advice for them to develop their business
* In order to encourage effective communication, develop our relations with their key management staff constantly, strengthen and increase customer loyalty
* Make sure that the professional, technical or customer service problems which may arise are resolved in a timely manner and within the concept of mutual respect
* Determine our service fees so as to be perceived fair and reasonable by our customers when quality of service we provide and our responsibilities are taken into consideration
* Provide maximum benefit of our products and deliver our services in the best way to our customers
* Follow the modern technology closely and use it
* Work in partnership based on mutual trust with our suppliers
* Ensure the employee satisfaction at the highest level